If it’s a flooding emergency you should focus on the safety of yourself and your family. Dial 999 or 112 if it is an emergency and you or someone else is in danger. If there is flooding to your property, make sure you stay safe and see our Help I’m Flooding page for more information on what to do.
If the flooding is from a highway such as blocked drains or a ditch, a main river or a burst water main or sewer then see our It’s an Emergency page to find the correct company to contact and report this.
For all other types of flooding (groundwater, surface water and flooding from small watercourses) use the form below. Please note that this service is not to be used in an emergency situation. We will endeavour to respond to your submission within 20 working days.
Flood Investigations – When are they carried out?
If a reported incident meets the threshold for a formal Section 19 flood investigation, this information may be published publicly online. The following tests are used to decide this:
- Has flooding affected critical infrastructure for a period in excess of 3 hours from the onset of flooding?
- Has internal flooding of one property been experienced on more than one occasion in the last five years?
- Has internal flooding of five properties in close proximity been experienced during one single flood incident?