Flood recovery

Tick off the eight steps to get on your way to recovery...

When the floodwater has gone and it’s safe to return home, you may be faced with a difficult sight. Even a small amount of water can have a devastating impact with damage to your property and belongings, some of which may have to be replaced.

The eight steps below will help you during this time and will give you advice on dealing with your insurance company and keeping safe. Try ticking off each step to reveal the next one.

Step one

Contact your insurers as soon as possible and follow their advice. Don't throw away damaged goods until your insurer has said it's ok to do so. When you do wait for an organised collection. It's also a good idea to take photographs of the damage.

Step two

Check the safety of electricity and gas appliances before use. A qualified electrician needs to check any electrical equipment that may have come into contact with floodwater.

Step three

Avoid contact with any remaining floodwater or items that have been exposed unless wearing protective clothing and gloves. Be sure to dispose of any contaminated foods (including tinned) that may have been in contact with floodwater.

Step four

Boil all tap water until your water company tells you it's safe to use and drink.

Step five

Be sure to wash your own and your children's hands often with bottled or cooled boiled water if your water supply is not safe. Disinfect any children's toys.

Step six

Go to your doctors if any health issues appear, especially flu-like symptoms.

Step seven

Ventilate your property but keep security in mind.

Step eight

Rogue traders often promote their services after flood events. Make sure to get a written quote on letter-headed paper with a landline number and address before entering into any agreement. Check they are registered with the Government Buy With Confidence scheme.